RETURNS POLICY

  • I need to return an item.

If you are not completely satisfied with your purchase, we are happy to exchange (where possible) or refund as long as the item is in still in the saleable condition you received it in (e.g. clothing unworn and any labels intact.

Please notify us via email before you return a product at mail@prettyfulthings.com and provide your name and order number. Then simply return the item(s) to us in its packaging with a completed Returns Form within 14 days of receipt. The address to return the parcel to will be at the top of your Returns Form and we advise that you return the parcel by a secure delivery service (e.g. recorded delivery) so that you have proof of postage and can track the parcel. Once in receipt of the parcel, we will issue a full refund (excluding original postage and packaging charge), or exchange the item for a different size or colour if preferred.

Please note: If you require a different product rather than a different size or colour of the same product, then you will need to place a new order online and return the original item for a refund. However, some products are non-returnable for hygiene reasons e.g. pierced earrings. This is indicated in the product description contained on the shop part of our website, www.prettyfulthings.com.

 

  • In what circumstances do you not accept returns?

Prettyful Things check over the items we sell very carefully before dispatch to ensure that your order reaches you in exceptional condition and to avoid unnecessary returns later. It is for this reason we cannot accept the return of items if:

- the customer has damaged the item themselves post-purchase.

- the item has lasted as long as is reasonably expected.

- they are earrings or toiletries as this would be a breach of health and safety laws.

- there is damage and/or visible wear to any items.

When trying on items of clothing, please ensure that you are not wearing perfume or aftershave or a deodorant which may leave a scent or marks on the item. When trying footwear, please try on a soft, indoor surface. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.

 

  • Can you confirm that you have received my return?

We will email you to confirm receipt of your return but we do recommend that you send your return by a secure postage method, such as recorded delivery. This way you will be able to trace your delivery. The item is your responsibility until it reaches us. For your protection, we recommend you use a delivery service that insures you for the value of the goods.

 

  • When will I receive my replacement?

Before contacting us, please take note of the timescales required to process an exchange.

Please allow 3 working days from receipt of a return for us to process an exchange. Once the exchange has been processed, please allow up to 4 working days for the delivery of your replacement item (or longer for International customers depnding on the country it is being sent to). If for some reason we are unable to provide an exchange, we will send you an email explaining why and arrange to refund your account. We will email you to let you know when your replacement item has been dispatched so you know when to expect it.

 

  • Please note that we usually process a refund or replacement within 3 working days of your return. At this point, we will email you confirmation of a refund, or send you your replacement. Please therefore do not contact us until 3 working days have passed since we have received your return. If it has been more than 3 working days since we received your return, please complete a query form and we will email you back with our findings.

 

 

REFUNDS
  • How long will it take to refund me?

Please allow 3 working days from receipt of a return for us to process a refund. The returned item(s) will be examined to confirm the reason for return and then an email will be sent confirming this (the confirmation will be sent to the same email address as your Order Confirmation was sent).Because we use Paypal, refunds are processed through their systems and any delays will be due to their systems. Before contacting us, please take note of the timescales required to process a refund.

(Please note: Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, such as the card has been declined or has expired, we will send a cheque to your billing address within 2 working days.)